Giving a negative review, criticism or complaint, it's okay to give a review or review on Google as long as it's still in accordance with the rules. But don't try to just vent curses, or even black campaign. Google will act.
Google will not stay silent with comments or reviews that only give negative vibes. For those of you who are still desperate to write bad comments, get ready to delete the comments!
In accordance with this commitment, there has been strict monitoring from Google. It was recorded that there were more than 95 million reviews that had been removed in 2021. In addition, 190 million photos and 5 million videos were also removed because they did not comply with Google rules.
Pavithra Kanakarajan Group Product Manager Google Maps explained this at the 'Decode: Business Profile and Reviews' event, Tuesday (14/6/2022).
"There are rules that Google has to determine whether a comment is allowed or not. These rules are equipped with human operators and we also need the help of technology," said Kanakarajan.
Once comments are allowed to appear, Google will also continue to monitor them. Additional info such as help from flagged content can make Google to carry out further observations about the content. Google will also add proactive protection, especially at big events such as the Olympics yesterday.
"Anything that violates, including to increase the statistics they have, it's also not allowed. We want this to be a family-friendly place. Misinformation is also included, basically Google already has the rules," he added.
Every year there are more than millions of reviews written by Google users. Review is one of the most important parts that is always supported by Google. Not only to support existing businesses, information on Google including reviews can also be of additional value that provides benefits for its users.