Last week, we reported that a number of Google Drive for Desktop users were losing files that had been backed up since last May. Recently, Google has released a workaround to restore lost files through the update of the Drive for Desktop application version 84.0.0.0 for both Windows and Mac platforms.
In this new Drive for Desktop application, only for affected users – open the application, press the “Shift” key + press the “gear” icon and select Recover from backups. The Recovery has started notification will be issued if there are successfully saved files, while the No backups found notification for files that are not found because they are not fully backed up and the original file has been moved.
For those who succeed, a folder named Google Drive Recovery will appear on the user's desktop. Files will also be automatically backed up to Google Drive. For users who run out of storage quota, Google also provides step-by-step steps to ensure files are successfully backed up.
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