When you fall victim to online fraud, who is to blame? The customer? The bank? Them or their family? The Kuala Lumpur Sessions Court today ordered Maybank to pay RM166,000 to Chan Yan Li for failing to prevent suspicious transactions that emptied her account.
In the case that occurred between June 26 and July 2, 2021, money was transferred from a housing loan account to a savings account before being sent to several third-party accounts. The victim only became aware of the incident on July 15, 2021 when she checked her Maybank2u account and immediately filed a police report.
The victim said she never approved the transaction and did not receive any TAC on the registered phone number. Maybank said all transactions were made using the correct user account and password. The TAC and transaction notifications were also said to have been successfully sent to the victim's phone. They stated that the banking information may have been exposed due to the victim's own negligence.
However, Judge Maimoonah Aid said the victim was not an active user of Maybank2u and only used it for simple transactions such as paying credit cards or small transfers. Maybank's TAC records were also found to be inconsistent with Digi's records presented during the trial. She added that the transaction pattern was unusual and should have triggered an alert in the bank's security system.
