5 Steps to How Hybrids Work in the New Year

 The terms remote work, flexible team, hybrid office are now common, especially since the COVID-19 pandemic hit. Get ready next year we will apply more of the hybrid way of working. Like what?

Hybrid working or hybrid work patterns are a combination of working in an office and working remotely. Through hybrid working, employees have the flexibility to work from anywhere, either at the office (WFO), home (WFH) or other locations.

A survey conducted on professionals, managers and employees in Singapore by Lark, a collaboration app headquartered in Singapore, revealed that 94% of respondents want to continue working flexibly. Note that this desire came from Singapore, a country where traffic conditions are not as complicated as the traffic jams in Jabodetabek.

Based on the Global Talent Trend 2021 Survey conducted by JobStreet, BCG, and The Network in November-December 2020 on more than 33,000 respondents aged 20-40 years with a bachelor's education background, employees are very fond of hybrid work arrangements.

When this survey was conducted, 54% of the total respondents reported that they were WFH or hybrid work, while 46% were charged with full WFO. However, if they were allowed to choose, 91% of respondents chose to work from home or a hybrid while 9% preferred WFO.

One of the early adopters of digital technology, Wicaksono, or better known as Ndoro Kakung said that technology plays an important role in implementing a hybrid work ecosystem.

"C-suite leaders have to think beyond technical considerations such as bandwidth or cloud storage. An important part that is often overlooked is how to utilize digital technology so that the company is ready to transform to enter the next era," said Ndoro Kakung.

"This is where the importance of using collaboration and communication applications or software that can connect everyone on a wide scale within a company," he continued.

To implement a successful hybrid work ecosystem, consider these five tips from Ndoro Kakung:

Apply hybrid work ethics and culture

Create work guidelines based on ethics, values ​​and culture that can help employees behave in a professional and alert manner.

Clearly explain the benefits as well as the limitations of the independent work system, to reduce physical presence in the office. Set clear goals, targets and expectations, and create a collaborative atmosphere.

Build open and unified communication

Engage employees and help them understand that the success of a hybrid work model depends on how everyone communicates and connects within a team in the company.

Make sure employees understand the big picture as well as their tasks in detail, both on a daily basis and when working on the projects assigned to them. Effective communication is essential to ensure everyone is on the same frequency to achieve the same goals.

Provide adequate support and work facilities

Office space redesign is becoming a must for hybrid work environments. Expand meeting rooms, open workspaces, access to work outdoors, and adequate health facilities.

The hybrid work strategy must also consider the employees' WFH work environment, so that they can work productively, physically safe, and mentally healthy, as well as protected, both from the business and IT side.

Implement a proper work-life balance program

Although physical presence and direct interaction are less intensive, employees need to be given opportunities to develop themselves personally and professionally in an organization.

Employers and employees should discuss options for training programs, career development, and available physical and mental well-being, based on clear and measurable evaluations.

Adopt reliable digital technology

Technology is the number one aspect in hybrid working modes. Integrated and powerful technology is essential to drive employee and company productivity, even if the team is not in one place.

Companies must ensure that the available infrastructure is adequate to support the work needs of employees, both those who work in the office and remotely. One of the key elements in the digital technology transformation process is the choice and use of work applications.

Referring to the approach presented by Ndoro Kakung, Suryanto Lee as Lark Senior Professional Service Consultant, said that the main challenge of the hybrid working method lies in the company's ability to implement a comprehensive digital technology platform.

"This device must be used by all employees, not just IT experts in the company. Every employee in the company must adapt to the existing platform to get full benefits," he said in a written statement.

In fact, the demands of this hybrid ecosystem are forcing companies to rethink all existing systems and basic arrangements. In the process, this problem is not only a problem related to IT but also in the realm of HR.

According to the Digital Worker Experience Survey conducted by Gartner Inc., the number of employees using collaboration tools will increase to almost 80% by 2021, from the previous half of employees in 2019.

This increase of 44% was of course driven by the pandemic, which spurred the adoption of collaboration apps like Lark on a wide scale. With unified functions and features, Lark, which is claimed to be an all-in-one collaboration and communication application, seamlessly integrates tasks, work processes, documents and data to provide users with high connectivity and security.

"Lark offers companies the ability to switch to digital technology more smoothly, more easily and in a very cost-effective way. Through digital technology, Lark automates work processes and reduces tasks that usually have to be done repeatedly," said Suryanto.

"This pandemic is a big challenge for company management because there is a need to apply new paradigms and methodologies to create an effective, compact, and productive team that is not only able to continue business as usual, but is also able to develop in the future, when the world enters the post-war era. COVID," he concluded.

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