The Government through the Ministry of Domestic Trade and Cost of Living, has now stated that it will set up a special team to investigate the problems involving the new Touch n Go payment system.
Currently, the ministry receives various complaints involving TNG, including related to the RFID toll payment system which sometimes does not work smoothly, in addition to the difficulty in obtaining TNG's NFC card, as well as other resulting problems.
At the same time, Touch n Go has also been instructed to submit periodic reports to the ministry related to their services.
The government will evaluate every public complaint received, and also identify the cause of the problem related to it.
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