CelcomDigi introduces Sophia AI, an AI agent specifically designed for small and medium enterprises (SMEs) to accelerate digital transformation without having to make changes to existing operations. With this capability, Sophia AI is presented as a solution that allows SMEs to use smart technology more easily, while reducing the complexity of the digitalization process.
Sophia AI can be used in various sectors. For example, in the retail and distribution sector, it can help manage invoices to payments. Meanwhile, in the manufacturing sector, it automates supplier documents, inventory and deliveries. At the same time, the healthcare sector also benefits when Sophia AI manages appointments, claims and bills. While in the public sector, it facilitates applications, document reviews and case management.
The main advantage of Sophia AI is its ability to adapt functions according to the company's needs and budget. This makes it easier to use by various types of businesses. This move is seen as CelcomDigi's effort to strengthen the SME ecosystem in Malaysia while opening up opportunities for more companies to compete in the era of smart digitalization.
