5 Important Things to Pay Attention to When Receiving Packages Online


 People often commemorate World Consumer Rights Day every March 15. The moment aims to raise awareness of consumers about their rights and obligations.

Raising awareness about consumer rights and obligations is an important thing that needs to be done. Because at this time, there are many patterns of changes in consumer transactions.


One of the real and massive changes made is utilizing digital platforms to shop for various needs. There are a number of things that are important to note when consumers receive online order packages.



Don't Hurry Click "Finish Order"


This may sound trivial. However, rushing to click the "Complete Order" feature can be detrimental to consumers. Especially if the goods purchased have not been checked as a whole, both functionally and physically.



The buyer must first ensure that the product received is truly in accordance with the order. Because if the user has clicked 'Complete Order' automatically the funds will be directly forwarded to the seller.


Check Items


Many cases are encountered when the purchased goods have arrived at their destination not immediately checked. This of course will harm consumers. The reason is that if you delay the time to check, the duration for submitting a complaint will also be reduced.


As much as possible, consumers when opening the package are equipped with documentation such as photos or making videos of unpacking. This step is needed as proof that the purchased goods have been received. And this evidence can make it easier for consumers to file complaints if the goods purchased are not appropriate or are damaged.


When opening the package, take a photo or do an unboxing video as proof of the product received. If the product received does not match the order or product description, click 'Submit a Complaint' and include the required evidence - in the form of photos or videos - to get the best solution. Funds will only be forwarded to the seller if the product received is in accordance with the buyer's order.


Pay attention to the Complaint Deadline


Consumers need to pay a little attention to the time limit for complaints. Usually, digital platform providers provide an estimated number of times for consumers to complain.


Regular applications provide a maximum complaint time of 2x24 hours since the order status arrives at the destination.



Make sure you file a complaint within the deadline so that the issue can be addressed at the Resolution Center .


Check Postage Final


This fourth tip is useful when experiencing problems with inappropriate shipping costs. If this is the case, users can apply for a return of shipping costs to the seller.


Users only need to file a complaint and include the reason for the different shipping costs and then upload photo evidence showing the discrepancy in the shipping costs.


Don't forget to give a review


Like a symbiotic mutualism, traders and buyers must benefit. Customers who are satisfied with getting the desired product need to provide good value to the seller.


Reviews or reviews from buyers are needed by sellers to improve the performance of their online store. Because, one of the triggers for prospective buyers to decide whether to buy or not is because it is influenced by previous customer reviews.


By providing reviews, they can support the progress of tens of millions of sellers, almost 100% of which come from MSMEs.


These various tips are intentionally given to maintain the business continuity of local business activists and increase consumer satisfaction who use digital platforms to meet various needs.


Seeing the trend of online shopping continues to increase. This high interest encourages us to continue to be committed to helping people meet their daily needs through our platform, while maintaining business continuity for local business activists and encouraging national economic recovery.

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