The Ministry of Health Malaysia (MOH) in its latest statement denied the viral message claiming that Health Clinics do not accept patients without appointments. In this regard, MOH stressed that the claim is untrue and only raises doubts among the community. On the contrary, Health Clinics are still accepting patients without appointments as usual according to the established procedures.
Although the appointment system is the main method, space for patients without appointments is still provided, especially for emergency cases, the elderly and those with technology access constraints. Patients without appointments will still be served, but they will need to go through an assessment process first. Meanwhile, patients with appointments will be given priority according to the established time slot.
MOH understands that the level of access to technology varies for each individual. Therefore, services without appointments will still be continued to ensure that every level of society receives a fair and equitable treatment experience.
