The Ministry of Home Affairs (KDN) today announced the launch of an AI Digital Human. True to its name, the initiative is powered by artificial intelligence technology, through which the Ministry aims to further improve the delivery of information and services to the public.
Users can interact directly with KDN’s virtual representative via the AI Digital Human to obtain answers regarding various services falling under the Ministry's jurisdiction. This service is intended to complement existing delivery channels rather than replace any existing roles.
Images shared on social media reveal that the system utilizes an avatar of the Home Minister to respond to user inquiries. It supports communication in 12 languages, including Malay, English, Mandarin, Tamil, and Arabic.
Full details on how to access the service are expected to be released in the near future.
